Very busy location. They strive to please but can be overwhelmed by clients. Good and modern fleet. All cars clean and transportation to neighboring towns.
I don't want this location to fail. I want them to do well. Healthy business is good for the community. But for them to do well, they need to change, and apparently they need some honest feedback.
Won't use again! Rented a car while mine was in the shop. After the paperwork was ready, they say, let's go look at the car. It was parked closely along a wall, and it was raining. Results being I couldn't see the right side. Of course I don't take the insurance, because I never have a problem. When time comes to return it, during the walk around, the manager says what's this? He points to a long scratch in the passenger door (Keyed). I said that is news to me. Well $400 later and we're even. My issue is the damage may have been there all along. Maybe they make $400 off the same damage with multiple customers. Maybe not. I've been renting cars for thirty years and never had a problem before.
Still, overall it was not an unpleasant 'rental experience.
I don't trust them.
Fairly good, but their internal processes required me to re-provide information several times on several occasions. Vehicle itself and politeness of staff were very good. However, they try to strong-arm you into giving a 5-star review, offering slim incentives like a 15% discount off normal (pricey, non-discounted rate) for a future rental or a free upgrade for a future rental (both of which, you could find better bargains with a 2-minute goggle search or by flipping through the daily newspaper.).
Once again they didn't have the car my husband ordered. Last time they wanted him to wait or go to a different location. This time they sent him off in a (pot) smokey car that they had "cleaned" with some foul spay that just putting his suitcase into the car for him at off my asthma. One of the times they tacked on optional insurance without his approval.
Quick and speedy service! I recommend them for your car rental needs!
Enterprise Rent A Car is a US Car Rental based in Hawthorne, New Jersey. Enterprise Rent A Car is located at 34 Goffle Rd, Hawthorne, NJ 07506, USA.
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