They are rude & unprepared! I don't like there attitude or how they treat customers, they told me there delivery truck would be at my house at 9-9:30am it was almost 12-12:30 & no delivery truck so I call too see what is the hold up & they were very rude & not understanding at all NEVER AGAIN !
Pleasant People to buy flowers from.
Horrible service, impossible to reach over the phone. I called them all day to redirect my order to a new address after they missed the initial delivery time. I finally got through and was told I would be called in "5 minutes" to confirm the delivery. Its been 5 and a half hours and I have yet to receive a call back. They seemed overwhelmed and understaffed on valentine's day which I would guess is the "black Friday" of florist. You would think they'd be prepared to handle volume and the phones. I will never use them again. Find another local florist and avoid this one... Very disappointing especially since we always like to support local businesses. Never again going to "Romance Florist." Incompetence at its highest levels, especially the woman that answers their phone when they do pick up.
I had an arrangement made as a dog, great work, and reasonably priced. Jennifer was great!
NEVER AGAIN! I ordered flowers through FTD and this was the local florist that received the order. The flowers that I ordered online and what my friend received while recovery from cancer surgery were nothing alike. The flowers I ordered was a pretty assorted bouquet of large pink carnations and small pink carnations with daisies. They also came with a vase with a bow around the vase. I placed the order TWO WEEKS IN ADVANCE. The flowers that my friend received were in a vase, with red ROSES, pink carnations and daisies. The flowers were note even assorted... It looked like someone just placed all the roses together then put the carnations next to them and daisies in a bundle next to them. I could literally pick out a bouquet of each flower in one swoop! The ribbon? Oh that was IN THE BOUQUET to take up space. I just called FTD and they assured me that the company would be picking up the wrong bouquet and sending a correct on tomorrow... we shall see!
Romance Florist is a US Florist based in Hawthorne, New Jersey. Romance Florist is located at 399 Lafayette Ave, Hawthorne, NJ 07506, USA.
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